Shipping policy

Delivery times

-Production time: 5 to 15 business days*

*Depending on production load

-Delivery time Within the European Union: 2 to 4 business days*.
-Delivery timeFor the rest of the world: 4 to 8 business  days*.

* Except for force majeure circumstances such as floods, disasters, holidays, customs inspections

Please note that these periods are working days and are counted from the time they leave our warehouse*.

These delivery periods are merely indicative, as they depend on the complete availability of the items ordered in the warehouse(s) handling your order and on the postal delivery service in your country. Nevertheless, wowwood.shop will endeavour to respect the delivery times in the shortest possible time, and cannot be held responsible in the event of exceeding the 45 working days due to product availability problems. In the event that any of the items ordered are not available at the time of purchase, wowwood.shop will process your order as soon as possible, and once the stock has been replenished, it will be sent to you within the deadlines indicated. 

(*) The delivery time is not the same as the time it takes to leave the warehouse. The delivery time is the period of time it takes for the order to reach its destination from the time it is shipped.

The production time is the same as the preparation time, i.e. the time that elapses from when your order is received and payment is confirmed until it is handed over to the transport service(1-3 weeks). The period of time from the warehouse is variable and depends on the total stock of products in stock, which may mean that the period indicated may be extended until the complete replenishment of items, not exceeding 60 working days.

All the periods mentioned will be counted from the moment that wowwood.shop receives the total amount of the order by the means of payment selected by the customer.

The delivery date mentioned in the order confirmation is only indicative, consequently, a possible delay in delivery cannot be sufficient cause to request the cancellation of the order or to claim damages for it.

Delivery will be made to the delivery address indicated by the customer when placing the order.

Quantity purchases:

Purchases exceeding 10 units of the same brand, same item, or same category, are considered quantity sales and a 30-day preparation time applies. Shipping times are the same as for any other purchase. Check shipping times in this section.

Bulk purchases:

Wholesale purchases must be authorised in advance and the customer will have to provide tax details to check their validity,

Delivery

European Union

Delivery will be made to the address indicated by the customer, which may be different from their usual residence or billing address, and may also be sent to their place of work or even to a third person to whom they wish to give a gift. Deliveries are made through the transport companies available in the warehouse that manages your order. In all cases, the identification of the purchaser or the person to whom the order is addressed by means of an official document that identifies him/her (ID card, passport, residence card, driving licence) and the signature of the recipient will be required.

In the event that a shipment cannot be delivered and the causes are attributable to this, a new delivery may be made (once we have received the returned shipment), and the costs generated by these shipments must be paid by the customer, after payment of the additional costs.

Rest of the World

The delivery will be made to the address indicated by the customer, which may be different from their usual residence or billing address, and may also be sent to their place of work or even to a third person to whom they wish to give a gift. Shipments are made through the transport companies available in the warehouse that manages your order, and delivery will be made by the postal service of your country.

In the event that a shipment cannot be delivered and the causes are attributable to this, as many shipments as necessary may be made (once we have received the returned shipment), and the costs generated by thes

We do offer free shipping, but it does not include local taxes such as customs, import, VAT and other. Local taxes may be added upon delivery according to your country's law. It’s fully the receiver's duty to pay these taxes.

The parcel is well and securely packed, it is not a gift box but it is reliable, all our parcels are also insured

 

All products made to order. Production time 1-3 weeks